Mphasis Off Campus in Bengaluru for Technical Support Associate: Mphasis is a leading IT solutions provider offering services globally. They are currently hiring for the position of Technical Support Associate – Service Desk in Bengaluru, Karnataka, India. The company caters to candidates ranging from freshers to those with up to 3 years of experience. Mphasis is known for its expertise in technology, domain knowledge, and process proficiency.
Mphasis Off Campus in Bengaluru for Technical Support Associate 2023
Mphasis, a renowned IT solutions provider, is currently offering positions for Technical Support Associates in Bengaluru. The role welcomes candidates with diverse backgrounds, requiring only an undergraduate degree. This opportunity is open to both freshers and individuals with up to 3 years of experience. Mphasis is recognized for its global expertise in Applications, Business Process Outsourcing (BPO), and Infrastructure services, making it an excellent platform for those looking to launch or further their careers in the IT industry.
|Job Role||Technical Support Associate|
|Experience||Freshers / 0 – 3 years|
Mphasis Off Campus in Bengaluru for Technical Support Associate 2023, Job Responsibilities
- System and Software Support: Remotely guiding users in dealing with system and software problems, including installation, debugging, and usage.
- Hardware Troubleshooting: Diagnosing hardware failures, coordinating spare part replacements, and scheduling follow-up maintenance.
- Ticketing and Knowledge Base Management: Navigating through ticketing tools and knowledge base articles for effective issue resolution.
- Collaborative Problem-Solving: Cooperating with other teams to solve user problems, especially in special cases or escalated situations.
- Case Documentation: Ensuring clear and comprehensive recording of case information in the system according to established processes.
- User Needs Assessment: Identifying users’ usage needs and recommending product upgrades and configurations to enhance their experience.
- Communication Skills: Demonstrating effective business communication skills, active listening, and probing abilities.
- Feedback and Continuous Learning: Being receptive to feedback and proactively seeking opportunities for learning and skill enhancement.
- Teamwork and Positive Attitude: Collaborating as a positive team player, contributing to a constructive and supportive work environment.
- Excellent English Communication: Demonstrating proficiency in English communication to ensure clear and effective interaction with users.
Mphasis Off Campus in Bengaluru for Technical Support Associate 2023, Required Skills, and Qualifications
- Technical Proficiency: Strong understanding of computer operating systems, commonly used software, and hardware components.
- Troubleshooting Skills: Sound technical knowledge and troubleshooting abilities to address system and software issues effectively.
- Ticketing Tools: Familiarity with navigating ticketing tools and knowledge base articles for efficient problem resolution.
- Communication Skills: Excellent business communication skills, including active listening and probing abilities.
- Feedback Orientation: Receptive to feedback and a willingness to learn and improve.
- Positive Attitude: Demonstrates a positive and collaborative approach towards problem-solving and teamwork.
- English Proficiency: Excellent English communication skills to interact effectively with end users.
- Any graduate qualification is accepted.
- Experience level: Freshers or individuals with 0-3 years of experience.
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