Genesys Hiring Fresher Software Engineer Associate PS Consultant in Chennai: Genesys seeks Software Engineer Associate PS Consultants in Chennai and Hyderabad. This role entails resolving customer issues in the Genesys Cloud contact center environment, requiring skills in SAP PS, Salesforce, and Genesys Cloud platform. Candidates will troubleshoot, offer technical solutions, and maintain incident tracking systems while enjoying a supportive and empowered work culture.
Genesys Hiring Fresher Software Engineer Associate PS Consultant in Chennai 2023
Genesys is actively seeking individuals for the position of Software Engineer Associate PS Consultant in Chennai, India. This role requires candidates to possess a Bachelor’s degree and welcomes freshers with up to 1 year of experience. The job revolves around troubleshooting and resolving customer issues within the Genesys Cloud contact center environment. The ideal candidate should have familiarity with SAP PS, Salesforce, and the Genesys Cloud platform, demonstrating the ability to offer technical solutions while maintaining incident tracking systems.
|Job Role||Software Engineer Associate PS Consultant|
|Experience Required||Freshers, 0 – 1 Years|
|Job Location||Chennai, India|
Genesys Hiring Fresher Software Engineer Associate PS Consultant in Chennai 2023, Job Responsibilities
- Customer Issue Resolution:
- Troubleshoot and resolve customer issues within the Genesys Cloud contact center environment.
- Provide accurate and innovative technical solutions for user problems of moderate to difficult nature.
- Incident Tracking and Maintenance:
- Maintain the Salesforce incident tracking system with regular updates and resolution details.
- Input symptoms, diagnoses, actions, and all relevant data for each incident, ensuring a comprehensive record.
- Escalation Support and Communication:
- Serve as an escalation point for unresolved issues, engaging with Subject Matter Experts (SMEs) when required.
- Interface with customers, ensuring the company is represented positively and professionally.
- Genesys Cloud Environment Management:
- Undertake MACD (Move, Add, Change, Delete) level changes in the Genesys Cloud environment, handling configurations and applications.
- Timely Reporting and Collaboration:
- Provide regular progress reports to Project Managers, Managers, and internal teams regarding reported issues.
- Collaborate with senior technical staff and other internal teams for issue resolution and updates.
- Flexible Availability and Support:
- Participate in shifts and ‘on-call’ duties to provide support coverage beyond standard business hours.
Genesys Hiring Fresher Software Engineer Associate PS Consultant in Chennai 2023, Required Skills, and Qualifications
- Technical Proficiency:
- Good knowledge and familiarity with SAP PS (Project Systems), Salesforce, and the Genesys Cloud platform.
- Experience or understanding of Microsoft Dynamics 365.
- Working knowledge of REST-style web services, HTTP, and HTTP servers.
- Familiarity with Microsoft Visio.
- Analytical and Problem-Solving Skills:
- Strong analytical skills to decipher complex issues and offer effective solutions.
- Ability to troubleshoot technical problems and provide accurate resolutions.
- Communication Skills:
- Excellent written and verbal communication skills in English.
- Ability to articulate technical concepts effectively to both technical and non-technical audiences.
- Customer-Centric Approach:
- Capability to handle international clients with a customer-centric mindset.
- Teamwork and Collaboration:
- Ability to collaborate within a team and interface effectively with SMEs and other departments for issue resolution.
- Flexibility and Availability:
- Willingness to work in shifts, including ‘on-call’ duties, ensuring timely support coverage.
Bachelor’s degree in a relevant field.