Accenture Hiring Fresher Query Management Customer Service Associate: Accenture is actively seeking fresh graduates for the position of Customer Service Associate-Query Management in Gurugram, India. Here are the key details
Accenture Hiring Fresher Query Management Customer Service Associate 2023
Accenture is actively hiring fresh graduates for the role of Customer Service Associate-Query Management in Gurugram, India. The position requires candidates with any graduation degree and is open to individuals with 0-1 years of experience. The job is centered around providing customer service support, managing and resolving queries, handling escalations, and ensuring timely resolutions. The location for this position is Gurugram, India.
|Job Role||Customer Service Associate-Query Management|
|Education Required||Any Graduation|
|Experience Required||Freshers / 0-1 years|
|Job Location||Gurugram, India|
Accenture Hiring Fresher Query Management Customer Service Associate 2023, Job Responsibilities
- Query Resolution: Address and resolve customer queries effectively, ensuring prompt and accurate solutions.
- Escalation Handling: Manage and handle customer escalations, providing appropriate solutions to ensure customer satisfaction.
- Communication Support: Engage in inbound/outbound calls, e-mail, and chat support, delivering exceptional customer service.
- Service Desk Support: Act as a Single Point of Contact (SPOC) to meet communication needs, providing 1st level customer service support.
- Fault Closure: Accountable for closing faults and complaints within specified Service Level Agreements (SLAs).
- Adaptive Support: Switch between support channels (phone, chat, email) based on business requirements.
- Problem Solving: Utilize strong analytical and problem-solving skills to solve routine problems following guidelines.
- Collaboration: Work collaboratively within the team, ensuring effective communication and interpersonal skills.
- Customer Satisfaction: Strive to meet customer needs, managing and resolving queries to ensure the highest level of customer satisfaction.
Accenture Hiring Fresher Query Management Customer Service Associate 2023, Required Skills, and Qualifications
- Communication Skills: Strong written and verbal communication skills.
- Customer Service Skills: Good customer service skills with the ability to address and resolve customer queries effectively.
- Technical Knowledge: Basic technical knowledge to handle customer service inquiries related to query management.
- Analytical Abilities: Strong analytical and problem-solving skills.
- Adaptability: Adaptable and flexible to switch between support channels based on business requirements.
- Collaboration: Effective collaboration and interpersonal skills to work within a team.
- Graduation in any Field